MerchantIQ Copilot
An AI that answers shoppers on every page. Not just the homepage.
MerchantIQ Copilot is a persistent AI chat widget that follows your shopper across every page of your store. It answers questions about stock, sizing, shipping, and returns. It recommends products when the current one is not quite right. It does not disappear when the shopper moves from the product page to the cart.
Always On
Follows your shopper. Answers every question.
Copilot sits in a fixed position on your store and stays active across every page a shopper visits. Most chat tools appear on the homepage and vanish once the shopper goes deeper. Copilot does not work that way. It stays present because the questions shoppers have do not follow a neat funnel. Someone browsing your kurtis at 11pm might not ask about sizing until they are already on the checkout page.
The Copilot handles the full range of pre-purchase friction: product questions, inventory checks, policy questions, objection handling. When a shopper asks whether express delivery is available for their PIN code, the AI answers. When someone says “I like this but it's a bit expensive,” the Copilot can offer a relevant alternative or surface the value rather than leaving the shopper to talk themselves out of buying. It is a persistent AI shopping assistant for Shopify, trained on your store's data, not a generic chatbot.
Store Assistant
Powered by MerchantIQ
Hi! I can help you find the perfect piece. What are you looking for today?
Do you have silk sarees for a winter wedding?
Yes! Here are 3 options in your size that work beautifully for winter weddings:
Banarasi Silk
₹3,499
Type a message...
Use Cases
From first question to final order.
Answering Product Questions
A shopper asks whether a pure silk kurta is suitable for summer. The Copilot responds with fabric details and care instructions, using the actual product data from your catalogue.
Handling Out of Stock Moments
When the item a shopper wants is unavailable in their size, Copilot offers alternatives from your inventory instead of leaving them at a dead end.
Objection Resolution at Checkout
If a shopper hesitates on the cart page about the return policy, Copilot surfaces the relevant policy details in seconds. That is the kind of friction that kills conversions when it goes unanswered.
Post-Order Questions
Shoppers ask about their order status, delivery timelines, and exchange requests. Copilot handles these in chat so your support inbox does not fill up with questions your AI can answer faster.