A channel is not a second product.
MerchantIQ Social is the same assistant that runs on your storefront, answering in your Instagram DMs and comments. One catalog, one set of policies, one shopper record, one dashboard. A new channel is a new place to be asked, not a second system to run.
Add a channel, not a second brain.
Most stores bolt a messaging tool onto the side of the store and end up with two sets of answers, two histories and two places to look. MerchantIQ keeps the assistant singular and adds the places it can be reached.
One assistant
The storefront widget and the Instagram thread are answered by the same assistant, grounded in the same live catalog and published policies, so a shopper hears one voice wherever they ask.
One shopper record
A question asked in a DM and one asked on a product page land on the same record, so context does not stop at the edge of the site.
One dashboard
Instagram conversations, comment moderation and handoffs sit alongside your storefront reporting, read live from Instagram rather than from a stale copy.
Two places to ask, one answer.
One brain, wherever the shopper is.
The solid nodes are live in production and switched on per store: the storefront from homepage to checkout, and Instagram. The dashed nodes are on the roadmap and not built, and they stay dashed until they are.
- Live
- Coming
Instagram first, the rest when it is real.
WhatsApp and Messenger are where this goes next, and neither is built yet. No integration, no beta, no date we are asking you to plan around. When one is live you will read it here, and it will be live on stores before it is on this page.
If WhatsApp is the channel you care about, say so on the walkthrough and we will tell you exactly where it stands.
WhatsApp, coming soon
The channel we are asked about most, and not built yet. Nothing to connect, nothing to join, no date to plan around.
Messenger, coming soon
The Facebook inbox, on the same assistant when it arrives. Not built yet, and not on a date.
One assistant, in the store and in the inbox.
Book a 20-minute walkthrough and we'll run the assistant against your own catalog, on your storefront and in an Instagram thread.