An assistant on every page.
Copilot is a persistent AI that follows shoppers across your store, answering questions the moment they arise. Trained on your data, present through the whole journey, not a chat bubble in the corner.
Present the whole way — not just the homepage.
Most chat widgets sit on one page and forget you the moment you move. Copilot travels with the shopper, carrying the context of what they viewed, asked, and added.
- Follows shoppers across every page
- Trained on your store’s data, not a generic model
- Knows live inventory, pricing, and policies
- Steps in at the moments that decide a sale
The questions that quietly cost you sales.
Product questions
Answers sizing, materials, and fit in real time, grounded in your catalog, not guesses.
Out-of-stock saves
When something’s sold out, it offers the closest in-stock alternative instead of a dead end.
Checkout objections
Handles the last-minute doubt (shipping, returns, guarantees) right at the cart.
Post-order help
Order status, tracking, and returns, without a support ticket.
Two surfaces. One brain.
Both are powered by the same MerchantIQ engine, with shared knowledge, rules, and memory. Run either, or both.
Full-screen shopping mode
A dedicated, immersive conversation for high-consideration discovery: the shopper steps inside.
Always-on assistant
A persistent helper on every page, for the questions that arise the moment a shopper has them.
The same brain also answers your Instagram DMs and comments, in plain text and grounded in the same catalog: see MerchantIQ Social for Instagram.
Customers can always ask for a person.
Talking to someone is right there in the chat menu, not a thing an annoyed customer has to guess at. Your assistant also passes a conversation over by itself when an order has gone wrong, or when it does not have an honest answer.
Either way it stops answering and waits for your team, in the same chat window the customer was already typing in. No second widget, no email thread, no ticket number to quote back.
- Your assistant stays quiet, so nobody gets two answers.
- The customer is told a person has it, and when you are open.
- You can ask for an email or number, in case they wander off.
- Closing the conversation hands it back to your assistant.
Never lose a sale to an unanswered question.
See Copilot answer real questions across a store like yours, in a 20-minute walkthrough.